Deep puff inside for deep thinking !

Friday, January 12, 2007

Good After-noon sir !

A hectic morning when you don't find to even blink your eyes imagine the ever growing Indian Outsourcing Industries young dynamic (Hopefully) call-center person calling you up.

"Gooooood Morning Sir, This is Rohit Koul calling from CTBT bank ! is it the right time to talk to you ?

"Fuck-off" comes out immediately. But keeping his future in mind
well "OK. Carry on !"

"Sir !, We have selected you for our special scheme in which we are offering you a life-time free credit card !"

"Oh wow ! really i am so lucky, i get the right opportunity at the right time. This time i am in need of money and i got that ! Yipppppppppeeeee "

Yes sir ! You will get upto 10% discount on Air tickets, 15% on Rail, 5% cash back on Purchase, 10% on Restaurant and many more.

Oh is it ?? well go ahead.

Ok ! so can i send my executive tomorrow ??

"Executive ! Oh ya they know my worth that's why executive !"

So many free things ! i don't wanna miss the opportunity !
"Send him right away !"

well if you have ever done this mistake by giving, their so called executive, appointment than you must have gone through the horrible serious of calls (follow-ups)

And even i did such mistake !

--- So appointment given on two days after today at 3:00 pm

So next day at 10:00

"Sir, you have given appointment to meet our executive tomorrow"

"Yes "

"Ok ! so are you free right now. He is standing in front of your office !"

"Oh, Poor fellow ", But i don't have documents right now !

"No prob sir , thoda aaj de do, baaki kal de dena "

Final day : You are damn busy, don't 've even time to go out to piss !

well than you go through a series of follow-ups that have the potential to convert any potential costumer to remain only the potential. Probably in the earnest desire to meet target tele-marketers are forgetting the very basic principle of marketing "Customer is King".